HOW LONG WILL IT TAKE TO GET MY ORDER?
Each individual order is packaged with care. Please us allow 4-5 business days for processing prior to shipping. We estimate 2-4 business days after shipping, but once your order ships it's out of our control. For other products, like apparel, hats, prints, shoes, things that require less handiwork, they will ship in 3-4 business days. If an item is listed as preorder, we will usually list in the description when it is estimated to ship, but will normally take longer than regular shipping. However, if problems occur, contact R&R for a quick solution. A tracking number will be provided directly to you once your order ships - make us aware if a tracking number isn't sent to you or if it's been lost, we will send a new one. Keep in mind that all of these estimations do not include weekends!
During the holiday season, please allow a few additional days for our team to pack your order. All orders placed after December 17th will not be guaranteed to arrive by Christmas.
WHAT IF I ORDERED SOMETHING ON PRE-ORDER.
Pre-order items normally ship out within 2-3 weeks of ordering, or sooner!
Any pre-orders made through Facebook and Instagram - tracking will be emailed within 5 days of ordering and an update will be sent to the email on file.
WHERE IS MY ORDER?
For any and all questions regarding orders, incorrect address, tracking information, please contact us at firstname.lastname@example.org (mailto:email@example.com). You can also reach us via our contact form.
HOW LONG DOES IT TAKE TO HEAR BACK FROM CUSTOMER SERVICE?
We get hundreds of emails and dms each week, and like to spend weekends doing things we love. Emails will be responded to in 2-3 days, outside of weekends. Dm’s will always be answered, but take time, so email is the quickest way to hear back from us.
HOW DO I WHOLESALE FOR MY STORE WITH R&R?
We love working with new stores all over! Email us at firstname.lastname@example.org for more wholesale information.
DOES R&R HAVE A RAW & REBELLIOUS STOREFRONT?
Unfortunately we do not. Although, we sell to stores all over. If we aren’t located near your residence let your favorite boutique know about us! We are always looking to expand.
WE WANT R&R AT OUR EVENT, STORE, SORORITY, HOUSE, OR FUNDRAISER FOR A TRUNK SHOW! HOW DO SET IT UP?
Fill out a contact form and let us know all the details! We love traveling to new places and meeting all of you beautiful ladies. If our schedule permits, we would be stoked to host a trunk show for you!
OH NO, MY NECKLACE BROKE! WHAT DO I DO?
Hopefully, this is a rare occurrence! Considering each necklace is uniquely handmade - sometimes these issues happen. Have no fear! Reach out stating your problem, and we will resolve your jewels for you!
WHAT IS YOUR POLICY ON YOUR GOLD FILLED JEWELRY? AND HOW DO I CARE FOR IT?
Unlike most jewelry which we will replace free of charge, anything gold filled will have a different policy. Please ensure that you take care of this jewelry. You can do so by removing it before showering and avoiding getting any perfume/lotions on the handmade necklaces. If something does break, we would be happy to have you mail it back to us for us to repair, but as a small business, we can not offer free replacements. Thank you so much for understanding and we hope you love your jewels!
DO YOU ACCEPT RETURNS OR EXCHANGES?
Items may be return for store credit as long as the item is not worn. Customer will be responsible for shipping costs on all returns. Email us your situation and we can resolve it together! We don’t bite!
We do not accept exchanges.